Cancellation & Edit Order Policy
At SugarNailArt, we understand that plans can change and mistakes sometimes happen when placing an order. We are happy to assist with cancellation or modification requests whenever possible.
Since many of our press-on nail sets are handmade and made-to-order, please review the following guidelines carefully.
Order Cancellation Policy
You may request to cancel your order within 24 hours of placing it, provided that production has not yet started.
- Cancellation requests must be submitted within 24 hours of order placement.
- The order must not have entered production or been shipped.
- Cancellation requests are subject to confirmation by our support team.
- If your cancellation is approved before production begins, we will issue a full refund to your original payment method.
Important: Submitting a cancellation request within 24 hours does not automatically guarantee cancellation if production has already started.
Order Modification Policy
You may request changes to your order within 48 hours of placing it, provided that the order is still eligible for modification.
Depending on your order status, we may be able to help with the following changes:
- Nail Design: Changing the selected nail design or style.
- Nail Size: Correcting or updating the selected size.
- Shipping Address: Updating the recipient's name, address, or other delivery information.
- Order Details: Correcting certain order information before processing is completed.
All modification requests are subject to product availability, production status, shipping status, and approval by our customer support team.
If the requested change results in a price difference, our support team will explain any additional payment or refund required before confirming the modification.
Orders Already in Production
Because SugarNailArt specializes in handmade and made-to-order press-on nails, production may begin shortly after your order is confirmed.
Once production has started, cancellation or modification may no longer be possible.
However, if you need assistance, please contact us at support@sugarnaiart.com. Our team will review your request individually and let you know what options may be available.
Please note that we cannot guarantee cancellation, changes to nail designs, or changes to nail sizes once production has begun.
Orders Already Shipped
Once your order has been shipped or handed over to the shipping carrier, we are unable to directly cancel the shipment or guarantee modifications to the delivery information.
If you notice an incorrect shipping address after your order has shipped, please contact us immediately.
We may be able to assist you with contacting the shipping carrier or exploring available delivery options. However, address changes or shipment interception are subject to carrier policies and availability.
Any additional carrier charges resulting from customer-requested address changes may be the customer's responsibility, unless otherwise required by law.
How to Request a Cancellation or Order Edit
To request a cancellation or modification, please follow these steps:
- Contact Us: Send an email to support@sugarnaiart.com as soon as possible.
- Provide Your Order Number: Include your order number and the email address used during checkout.
- Explain Your Request: Clearly state whether you want to cancel your order or update the design, size, shipping address, or other information.
- Wait for Confirmation: Our support team will review your order status and confirm whether the requested change can be completed.
- Receive an Update: We will notify you by email once your request has been reviewed.
Please note: Cancellation or modification requests are not considered approved until you receive confirmation from SugarNailArt.
Refunds for Canceled Orders
If your cancellation request is approved, a full refund will be issued to your original payment method.
Approved refunds are generally processed within 10 business days. Your bank or payment provider may require additional time for the refunded amount to appear in your account.
For returns or refunds requested after delivery, please refer to our Return & Refund Policy.
Important Information
- The 24-hour cancellation window and 48-hour modification window begin when your order is placed.
- These timeframes represent the maximum request windows and do not guarantee that an order can be changed.
- Production and shipping status determine whether a request can be approved.
- Please double-check your nail size, design, and shipping information before completing checkout.
- Nothing in this policy limits your rights under applicable consumer protection laws.
Contact Us
If you need help canceling or editing your order, please contact our customer support team.
Brand: SugarNailArt
Email: support@sugarnaiart.com
We recommend contacting us as soon as you notice an issue with your order so we have the best chance of assisting you before production or shipping begins.